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WebSurfPro Usage Policy

 

Important Notice


All Shared Hosting payments to WebSurfPro have a 30-day Money Back Guarantee. WebSurfPro agrees to provide the client web hosting for a monthly/quarterly/semi-annual/annual fee. WebSurfPro will never require clients to advertise for WebSurfPro on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content. WebSurfPro reserves the right to change this agreement at any time without notice.

 

Refund and Cancellation Policy


For payment, WebSurfPro uses the services of PayPal and 2Checkout, an authorized reseller of WebSurfPro services. WebSurfPro invoices exclusively via e-mail. WebSurfPro does not send out invoices via postal services. You may cancel your account at any time and receive a full refund (excluding any setup fees or domain name registrations fees incurred) if cancelled within our thirty (30) day money-back guarantee period. Please note that if you received a WHMCS license you will be charged $9.95 for each month the license was active if within the 30 days.

 

To receive this refund, you may not be on a custom package of any sort. You must be on one of the pre-created packages by WebSurfPro that is listed on our site. You may cancel for any reason. Refunds are not available if the account has violated any terms on this page. If after thirty (30) days you wish to cancel your hosting account, you will receive no refund of any monies already paid to WebSurfPro.

 

However, if customer cancels fifteen (15) days before recurring monthly billing date customer will not be billed for the next month and all payments thereafter will be cancelled with immediate effect.

 

No refunds are available on SSL Certificates, Domain registrations and transfers or Dedicated server and VPS payments.

 

Late Payment


Please note All Payments are done automatically monthly. Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given a 10 day grace period after which the account is put on suspension. Once the invoice is late a late fee of $10 will be automatically added to the invoice.

 

You will receive a payment reminder everyday from the start of your payment due date. If after 30 days payment has not been received or we have not been contacted regarding payment, your account will be terminated without any further notice. Reactivation of closed accounts due to delinquency incurs a $15 reactivation fee as well as payment of the balance due in full. For late payments please email payments@WebSurfPro.com to arrange payment.

 

Cancellation


You must use the following method to deliver a official written notice of cancellation:

 

Please fill out a Support Ticket on our contact page. On receipt your account will be pending cancellation within 24 hours. Please include your Name, domain name, username, password and your reason for canceling.

 

Contents


All services provided by WebSurfPro may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States or Canadian law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless WebSurfPro from any claims resulting from the use of the service which damages the subscriber or any other party.

 

Examples of Non-Acceptable Contents or Links:

 

Pirated software
Hacking programs or archives
Warez Sites
Illegal MP3 or related audio files
Spamming Software
Vip Poster
High Yield Investment Program (HYIP) sites
Proxys (including links to proxy websites)

 

Background Running Programs


WebSurfPro not allow background-running programs. This includes any IRC related software such as bouncers and bots. In certain cases we may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

 

Banned Scripts


You are free to use any scripts you wish provided they do not affect the normal operations of the server and they are not mentioned specifically above. Scripts that are commonly known for causing server disruption include large cgi-based message forums, chat programs, auctions, and banner exchanges. In the event a script affects normal server and/or administrative operations, WebSurfPro reserves the right to disable the account pending client cooperation and resolution. Violation of indecency and obscenity laws can result in criminal penalties.

 

Intellectual Property Rights


Material accessible to you through WebSurfPro's Services may be subject to protection under the United States of America (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the WebSurfPro Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the WebSurfPro Network. If you use a domain name in connection with the WebSurfPro Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

 

Defamation


Defamatory speech distributed over the Internet can result in civil liability for the defamer.

 

Refusal of Service


WebSurfPro reserves the right at its sole discretion to refuse or cancel service. Violation of any of WebSurfPro's Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of there hosting period. Domains terminated due to policy violations will not be released to the customer.

 

Spam or Unsolicited E-Mail


You must not use the WebSurfPro Network, WebSurfPro equipment or any WebSurfPro email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the WebSurfPro Network, WebSurfPro equipment or any WebSurfPro email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages. f you are found to have spammed, WebSurfPro reserves the right to disable your domain without warning. In addition, WebSurfPro may impose a $50 penalty for each spam policy violation. WebSurfPro solely reserves the right to refuse or cancel service to known spammers. Lastly, WebSurfPro reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.

 

Abuse


Any attempts to undermine, slander, libel, threaten, or cause harm to a WebSurfPro server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.

 

Indemnification


Customer agrees that it shall defend, indemnify, save and hold WebSurfPro (or it's employee's/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against WebSurfPro, its agents, its customers, officers and employees, that may arise or result from

any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless WebSurfPro against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with WebSurfPro server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of WebSurfPro to the amount paid for service.

 

Disclaimer


WebSurfPro will not be responsible for any damages your business may suffer. WebSurfPro makes no warranties of any kind, expressed or implied for services we provide. WebSurfPro disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by WebSurfPro and its employees. WebSurfPro makes a 99.9% Uptime guarantee. WebSurfPro keeps daily backups of their shared and reseller servers. No backups are stored or provided for Virtual Dedicated Servers, or Dedicated Servers. While WebSurfPro tries its best to keep recent working backups, we are unable to provide any guarantee for the accuracy, date, or integrity of its backups. WebSurfPro can accept no responsibility for any loss of data or consequences arising from this. WebSurfPro always advises clients to back up their site data regularly for their own protection.

 

WebSurfPro furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of WebSurfPro. A customer's failure to comply with those laws will violate this policy.

 

If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with WebSurfPro then WebSurfPro will not be responsible for maintaining hosting for the resellers customers.

 

Finally, WebSurfPro wishes to emphasize that in accepting services, customers indemnify WebSurfPro for the violation of any law or WebSurfPro policy, that results in loss to WebSurfPro or the bringing of any claim against WebSurfPro. This means that if WebSurfPro is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against WebSurfPro, plus costs and reasonable legal fees.

 

Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation.

 

WebSurfPro reserves the right to change, edit, or update the policies contained in this document, along with the content on our website at any time for any reason without notice.

 

IP Limits


Seo IP limit - Accounts can only use the alloted amount of ip's that come with a package to use toward seo. If your package does not come with an ip you will be allowed only 1 ip address for seo. Ip's used for ssl's and valid uses will never been turned down. If found frauding ip's for seo past these limits the account(s) will be up for suspension and or termination. Domains with a dedicated IP must be pointed to our servers else risk the dedicated IP being removed from the account.

 

IP Class's - WebSurfPro can not promise that we will be able to provide different ip classes on a single server. If we so happen to get more then one class this can be done. This all depends on what is available from our datacenter.

 

Due to a shortage of IP addresses around the world each dedicated IP must be requested by submitting a Support ticket and will only be given if the requester has a complete and valid reason.

However, if you are a new customer (less than one month with service), you can have up to 50 accounts transferred for free. After the first 50 transfers the same $5 per transfer fee will apply to each additional transfer.

Server Limits

 

  • 25% cpu and or memory for 3 minutes.
  • Combined 5% CPU & RAM over 24 hours.
  • 250 email limit per domain per hour.
  • 50 concurrent database connections at one time.
  • Apache threads to be open no longer then 999 seconds.
  • Php upload limit of 15 megs.
  • Max php session time of 300 seconds or less.
  • Limits are subject to change at anytime.